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http://hdl.handle.net/1893/29610| Appears in Collections: | Computing Science and Mathematics Newspaper/Magazine Articles |
| Title: | Facebook's digital assistant blends AI with customer service staff - but will it cope without human help? |
| Author(s): | Smith, Leslie |
| Keywords: | Artificial intelligence Digital economy Siri Machine learning Facebook M Cor |
| Issue Date: | 3-Sep-2015 |
| Date Deposited: | 28-May-2019 |
| Publisher: | The Conversation Trust |
| Citation: | Smith L (2015) Facebook's digital assistant blends AI with customer service staff - but will it cope without human help?. The Conversation. 03.09.2015. |
| Abstract: | First paragraph: With the arrival of its monosyllabic M, Facebook has introduced its own personal digital assistant, following those from Apple (Siri), Microsoft (Cortana), Google (Now) and Amazon (Echo). Technically, M operates partly on the user’s smartphone via the Facebook Messenger app, but it is mostly a cloud-based service. Unlike the others, however, this isn’t just an artificial intelligence but a mix of smart machine learning and human assistance. |
| Type: | Newspaper/Magazine Article |
| URI: | http://hdl.handle.net/1893/29610 |
| Rights: | The Conversation uses a Creative Commons Attribution NoDerivatives licence. You can republish their articles for free, online or in print. Licence information is available at: http://creativecommons.org/licenses/by-nd/4.0/ |
| Notes: | https://theconversation.com/facebooks-digital-assistant-blends-ai-with-customer-service-staff-but-will-it-cope-without-human-help-46835 |
| Affiliation: | Computing Science |
| Licence URL(s): | http://creativecommons.org/licenses/by-nd/4.0/ |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Smith-Conversation-2015.pdf | Fulltext - Published Version | 533.96 kB | Adobe PDF | View/Open |
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