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Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/34202
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dc.contributor.authorWilson-Nash, Carolynen_UK
dc.date.accessioned2022-04-27T00:06:35Z-
dc.date.available2022-04-27T00:06:35Z-
dc.date.issued2022en_UK
dc.identifier.urihttp://hdl.handle.net/1893/34202-
dc.description.abstractFocusing on the government-led health service in the UK, this paper explores the experiences of family caregivers, responsible for co-ordinating the healthcare of older adults experiencing vulnerability during the pandemic. Data were collected through a 6-month covert netnography, culminating in 322 relevant forum topics and 2607 posts. The findings reveal that both ageing consumers and their carers experience service captivity, which leads to vulnerability. Furthermore, older adults experience vulnerability most when service cessation occurs, involving premature discharge from hospital, eviction from care homes and in-home caregivers withdrawing services, leaving the consumer without an essential health service. Recommendations are made to health service organisations to aid in preventing service captivity and cessation in government-led health services, especially during times of crisis.en_UK
dc.language.isoenen_UK
dc.publisherRoutledgeen_UK
dc.relationWilson-Nash C (2022) Locked-In: The dangers of health service captivity and cessation for older adults and their carers during COVID-19. <i>Journal of Marketing Management</i>, 38 (17-18), pp. 1958-1982. https://doi.org/10.1080/0267257X.2022.2078861en_UK
dc.rights© 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.en_UK
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/en_UK
dc.subjectTransformative service mediatoren_UK
dc.subjectservice captivityen_UK
dc.subjectservice cessationen_UK
dc.subjecthealthcareen_UK
dc.subjectconsumers experiencing vulnerabilityen_UK
dc.subjectolder adultsen_UK
dc.titleLocked-In: The dangers of health service captivity and cessation for older adults and their carers during COVID-19en_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate2022-05-20en_UK
dc.identifier.doi10.1080/0267257X.2022.2078861en_UK
dc.citation.jtitleJournal of Marketing Managementen_UK
dc.citation.issn1472-1376en_UK
dc.citation.issn0267-257Xen_UK
dc.citation.volume38en_UK
dc.citation.issue17-18en_UK
dc.citation.spage1958en_UK
dc.citation.epage1982en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.author.emailcarolyn.wilson@stir.ac.uken_UK
dc.citation.date20/05/2022en_UK
dc.contributor.affiliationMarketing & Retailen_UK
dc.identifier.isiWOS:000798137000001en_UK
dc.identifier.scopusid2-s2.0-85130961195en_UK
dc.identifier.wtid1808675en_UK
dc.contributor.orcid0000-0002-1271-3169en_UK
dc.date.accepted2022-02-26en_UK
dcterms.dateAccepted2022-02-26en_UK
dc.date.filedepositdate2022-04-26en_UK
dc.subject.tagCOVID-19en_UK
rioxxterms.apcnot requireden_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorWilson-Nash, Carolyn|0000-0002-1271-3169en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate2022-05-20en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||2022-05-20en_UK
local.rioxx.licencehttp://creativecommons.org/licenses/by-nc-nd/4.0/|2022-05-20|en_UK
local.rioxx.filenameWilson-Nash-JMM-2022.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source1472-1376en_UK
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