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dc.contributor.authorCook, Steveen_UK
dc.contributor.authorWatson, Duncanen_UK
dc.contributor.authorWebb, Ashaen_UK
dc.contributor.authorWebb, Roberten_UK
dc.description.abstractThe revamp of the National Student Survey (NSS) has led to the elimination of the final ‘overall satisfaction’ question for Higher Education Institutions in England. This paper develops an index approach that can effectively summarise student satisfaction, utilising a ‘fuzzy poverty’ methodology that assigns weights to dissatisfaction outcomes based on their correlation levels. We show how our dissatisfaction index enables a comprehensive sector-level analysis by combining NSS data with sector-wide data and further show the usefulness by presenting a case study. Our approach can be universally and unbiasedly applied to student surveys globally, while alleviating problems related to the removal of the overall satisfaction question in the UK.en_UK
dc.publisherInforma UK Limiteden_UK
dc.relationCook S, Watson D, Webb A & Webb R (2023) Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach. <i>Studies in Higher Education</i>.
dc.rights© 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution License (, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.en_UK
dc.subjectstudent satisfactionen_UK
dc.subjectdissatisfaction indexen_UK
dc.subjectinstitutional comparisonen_UK
dc.subjecthigher educationen_UK
dc.titleStudent dissatisfaction in Higher Education: a ‘fuzzy’ index approachen_UK
dc.typeJournal Articleen_UK
dc.citation.jtitleStudies in Higher Educationen_UK
dc.type.statusVoR - Version of Recorden_UK
dc.contributor.affiliationSwansea Universityen_UK
dc.contributor.affiliationUniversity of East Angliaen_UK
dc.contributor.affiliationTechnical University of Munichen_UK
dc.contributor.affiliationAccounting & Financeen_UK
rioxxterms.apcnot requireden_UK
rioxxterms.typeJournal Article/Reviewen_UK
local.rioxx.authorCook, Steve|en_UK
local.rioxx.authorWatson, Duncan|en_UK
local.rioxx.authorWebb, Asha|en_UK
local.rioxx.authorWebb, Robert|en_UK
local.rioxx.projectInternal Project|University of Stirling|
local.rioxx.filenameStudent dissatisfaction in Higher Education a fuzzy index approach.pdfen_UK
Appears in Collections:Accounting and Finance Journal Articles

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